Shipping policy

OFFICIAL SHIPPING, DELIVERY & RISK OF LOSS POLICY

By placing an order with Souled Out Store, the buyer acknowledges and agrees to the international fulfillment and transit terms set forth below.

1. ORDER PROCESSING & DISPATCH TIMELINES
• Orders are processed and prepared for quality control and international dispatch within 1 to 3 business days (excluding weekends and public holidays).
• Once an order enters processing, it is locked in our fulfillment queue and cannot be canceled, modified, or rerouted.

2. ESTIMATED TRANSIT TIMES (INTERNATIONAL DDP)
• Standard Tracked Delivery: Estimated at 5 to 12 business days after dispatch, depending on the destination region and local customs clearance speeds.
• All transit timeframes provided on our storefront or checkout are good-faith estimates only and are NOT guaranteed delivery dates. Souled Out Store does not issue refunds, discounts, or cancellations due to carrier transit delays, weather disruptions, peak-season backlogs, or customs inspections.

3. TRANSFER OF TITLE & "DELIVERED" GPS SCAN FINALITY
• Legal title and risk of loss pass to the buyer immediately upon our fulfillment center handing the parcel over to the logistics carrier.
• Once the shipping carrier (including but not limited to Canada Post, USPS, Royal Mail, or regional last-mile couriers) records a "Delivered" status via scan or GPS log at the destination address, Souled Out Store’s delivery obligation is 100% legally satisfied.
• Souled Out Store bears zero liability and will not issue refunds or free replacements for parcels marked "Delivered" that are subsequently reported missing, misplaced, or stolen from mailrooms, porches, or residential premises. The buyer must pursue any missing-mail claims directly with their local carrier and law enforcement.

4. INCORRECT ADDRESSES, UNCLAIMED PARCELS & REFUSED DELIVERY
• The buyer is solely responsible for verifying the accuracy of all shipping details (including apartment/unit numbers and postal codes) prior to checkout.
• If a parcel is returned to sender, abandoned, or destroyed by the carrier due to an incorrect address, failure to pick up from a local post office, or refusal of delivery by the buyer, the order is strictly non-refundable.