Refund policy

OFFICIAL RETURN, REFUND & DISPUTE RESOLUTION POLICY

All orders placed through Souled Out Store are governed by the strict commercial terms outlined below. By completing a purchase at checkout, the buyer explicitly agrees to be bound by these terms.

1. ALL SALES FINAL — NO BUYER’S REMORSE OR EXCHANGES
Due to strict hygiene standards for wearable jewelry and direct international fulfillment protocols, ALL SALES ARE FINAL. Souled Out Store does not offer refunds, returns, or exchanges for:
• Change of mind, buyer’s remorse, or mistaken orders.
• Subjective preferences regarding color shade, weight, sizing, or texture.
• Damage, tarnishing, or breakage occurring after delivery due to wear, improper handling, or exposure to moisture/chemicals.

2. DEFECTIVE OR DAMAGED ITEMS (STRICT 24-HOUR REPORTING WINDOW)
Every item undergoes quality control logging prior to dispatch. In the rare event an item arrives with a verifiable manufacturing defect or severe transit damage, the buyer must submit a formal claim via our official website Contact Us portal strictly within 24 HOURS of the carrier’s official delivery timestamp. 

Claims submitted more than 24 hours after the carrier delivery timestamp are permanently void and ineligible for review, replacement, or refund.

To file a claim within the 24-hour window, the buyer must provide:
• The official Order Number.
• Unedited, continuous video unboxing evidence and high-resolution photographs showing BOTH the defective item AND the original sealed outer shipping packaging with the tracking barcode clearly legible in the same frame.

3. MANDATORY RETURN PROTOCOL & RESOLUTION DISCRETION
Souled Out Store reserves sole and absolute discretion to determine whether a reported issue constitutes a valid manufacturing defect.
• Replacement First Policy: For verified manufacturing defects, our sole obligation is to dispatch an identical replacement unit. 
• Mandatory Physical Return for Refund Consideration: We do not issue refunds while the buyer retains possession of the merchandise. If a monetary refund is requested instead of a replacement for an approved claim, the buyer must first Obtain an official Return Merchandise Authorization (RMA) number and ship the item back to our designated international warehouse facility in its original, unworn condition using a trackable, insured courier service at the buyer’s sole expense.
• Deductions & Restocking Fees: Original shipping, handling, and customs processing fees are strictly non-refundable. Approved returns are subject to a mandatory 35% inspection, restocking, and administrative processing fee. Any return shipped without a valid RMA number or without active carrier tracking will be refused and forfeited without refund.

4. ORDER CANCELLATIONS & ADDRESS LIABILITY
• Automated Fulfillment Lock: Orders enter automated warehouse processing immediately upon checkout confirmation. Orders cannot be canceled, modified, or rerouted once placed.
• Address Accuracy: The buyer bears 100% responsibility for inputting complete and accurate shipping details at checkout. Orders delayed, returned to sender, or lost due to an incomplete or incorrect address provided by the buyer are strictly non-refundable.

5. CARRIER "DELIVERED" STATUS & RISK OF LOSS
Legal title and risk of loss transfer to the buyer the moment the parcel is handed over to the shipping carrier. 
• Once the designated courier (e.g., Canada Post, USPS, Royal Mail, or regional carrier) updates the tracking status to "Delivered" via GPS or scan log, Souled Out Store’s fulfillment obligation is 100% complete and legally satisfied.
• We assume zero liability and issue no refunds or replacements for packages marked "Delivered" that the buyer claims were not received, misplaced, or stolen from their premises.

6. FRAUDULENT CHARGEBACKS & BANK DISPUTES
Initiating a credit card chargeback or payment dispute without adhering to the mandatory 24-hour verification and RMA return protocol constitutes a breach of contract and friendly fraud. Souled Out Store logs all checkout IP addresses, device fingerprints, carrier GPS delivery confirmations, and explicit policy acceptance timestamps to contest all unauthorized disputes with issuing banks and financial authorities.